亚马逊违规产品被冻结申诉信模版

亚马逊违规产品被冻结申诉信模版

Dear Seller Performance Team,

Thank you very much for observing our seller's account. I'm sorry, we didn't realize that we violated the rules until your group informed us. In this email, we have done our best to resolve these complaints.

The main causes of complaints about the authenticity of our items.

ASIN: XX

Title: XX

The main reason for this problem is that our understanding of Amazon's sales policy is not clear enough. At the same time, this is a direct relationship between our lack of in-depth understanding of national laws and regulations and our lack of timely attention to the latest laws and regulations.

Because we have recruited some new employees who are in the early stage of practice, a large part of the reason is that they lack of understanding of the compliance of some products and blindly put them on the market, leading to some non-conforming products to be sold.

In addition, there are some problems in the selection of suppliers. In the early days, we didn't strictly choose suppliers, which led to the sale of many unqualified products when choosing products on the shelf. This is another reason for product violations.

The actions we taken to solve the complaints about the authenticity of our items.

After receiving the Amazon notification email, we first deleted the product in question, then found the same SKU in four other countries (UK, ES, it, FR) and removed all inventory from the inventory.

Secondly, we checked all inventory products of De, UK, ES, it and FR, and removed all related inventory products with violation risk to further ensure that all inventory products meet the requirements. Please check our stock.

At the same time, we held an emergency meeting on the same day to organize staff to discuss and study Amazon's laws and regulations, and divide the work according to the laws and regulations of various countries, so as to ask for information about product ban. At the same time, we have carried out comprehensive training for new employees to prevent this from happening again.

The actions we taken to avoid future complaints on the authenticity of our items.

1. We will strictly control the product category and quality of the supplier, and will not upload and sell some products suspected of violating the regulations. We will strictly screen products and prohibit the sale of products suspected of violating Amazon laws and regulations and prohibited by local countries.

2. We plan to organize materials, study sales policies and restricted products once a week, review twice a week, timely inspect and discover prohibited products, immediately remove illegal products, and resolutely maintain the existence of qualified inventory products.

3. We will set up a team to check the latest rules of Amazon on a weekly basis, and pay attention to the latest laws and regulations and changes in national / regional standards, so as to timely understand violations, update inventory, maintain legal compliance, and maintain a good operating environment in Amazon.

4. We will apply for your participation in the early reviewer program. Furthermore, we do not advertise that our product has been added to the early reviewer program. We will download Amazon rules again, read them carefully, understand all Amazon's prohibited products, and resolutely maintain Amazon's system without touching Amazon's prohibited products.

As we all know, Amazon is a business platform that abides by relevant laws and administrative regulations, follows the principles of openness, fairness, impartiality, honesty and credibility, and always focuses on customers.

We sincerely apologize for this violation and guarantee that there will be no more violations.

We sincerely hope that Amazon team will seriously consider and please give us new opportunities.

We are looking forward to your letter!

Best wishes